🔍 Tenant Placement & Marketing
We don't just find tenants — we find the right tenants. Our multi-channel marketing and rigorous screening ensures your property is leased quickly to quality tenants who will care for your home.
- Professional photography & floor plans
- Premium listings on realestate.com.au & Domain
- Accompanied open inspections (no lock-box viewings)
- Multi-step application screening: employment, rental history, references, ID
- Average 14 days from listing to leased
💰 Rent Collection & Arrears Management
Cash flow is king. We ensure your rent is collected on time, every time — and when it's not, we act immediately with a strict but fair arrears process.
- Automated rent collection via direct debit
- Same-day follow-up on overdue payments
- Formal breach notices issued within 48 hours
- Transparent monthly owner statements
- Direct deposit into your nominated account
🔧 Maintenance Management
From a dripping tap to an emergency after hours — we coordinate all maintenance with our network of vetted, cost-effective tradespeople. You're always informed and in control.
- 24/7 emergency maintenance response
- Network of licensed, insured tradespeople
- Competitive quotes — we negotiate on your behalf
- Photo documentation of all work completed
- Approval required for non-emergency works above your threshold
📋 Property Inspections
Your property is your biggest asset. Our quarterly inspections are detailed, documented, and designed to catch problems before they become expensive.
- Comprehensive entry condition reports with photos
- Quarterly routine inspections
- Detailed written reports with photo evidence
- Exit condition reports for bond assessment
- Compliance checks on smoke alarms, safety switches
⚖️ Legal & Compliance
Victoria's Residential Tenancies Act is complex and ever-changing. We keep you compliant so you're protected — from safety checks to tribunal representation.
- Full compliance with Victorian rental laws
- Gas safety checks, electrical safety, smoke alarm compliance
- Bond lodgement with RTBA
- VCAT representation if disputes arise
- Lease renewals and rent reviews managed
📊 Financial Reporting
Full transparency into your property's financial performance. Monthly statements, end-of-year summaries, and tax-ready documentation — all at your fingertips.
- Monthly owner statements emailed directly
- End-of-financial-year income & expense summaries
- Accessible owner portal with real-time data
- Detailed expense breakdowns per maintenance item
- Tax-ready documentation for your accountant